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hotels have become increasingly important. However, the unstructured nature of this text data poses challenges for data analysis and customer service. Current solutions mainly rely on manual analysis or simple sentiment analysis models, making it difficult to handle large volumes of data and thoroughly understand customer needs. This dataset addresses the automation and intelligent analysis needs of the hotel industry by providing a set of high-quality rating, review, and reply text data to enhance the accuracy of conversation analysis and sentiment judgment. The text data in this dataset were obtained by collecting public review and reply data from online travel platforms, and the collection process strictly adhered to privacy protection and data compliance requirements. In terms of quality control, the data underwent multiple rounds of annotation and consistency checks, and were reviewed by a team of linguistic experts and industry consultants to ensure consistency and accuracy of the annotations. The annotation team consists of 20 individuals with a linguistic background and extensive experience in text data processing. Data preprocessing includes steps such as denoising, word segmentation, and sentiment annotation, using the latest NLP technology tools. Data storage uses JSON format, which is clearly structured, easy to integrate and extend.","2026-02-04 17:25:50","2026-10-19 16:30:42","0.00",1352,500,0,"hotel rating dataset, review text data, interactive conversation dataset, sentiment analysis, customer service text data","A high-quality hotel ratings, reviews, and reply text dataset, aiding intelligent customer service and sentiment analysis.","JSON","1.2G","intelligent customer service, sentiment analysis, customer satisfaction survey","sentiment classification, text generation, natural language 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content",{"id":603,"name":604,"field":605,"intro":606,"type":591},7491,"Reply Content","content","The specific text content of the hotel's reply to the user's review",{"id":608,"name":609,"field":610,"intro":611,"type":612},7492,"Rating Information","ratingInfo","Summarize all rating-related data of the hotel by the user, in object data type","Object",{"id":614,"name":615,"field":616,"intro":617,"type":618},7493,"Hotel Reply List","feedbackList","A collection of hotel's replies to user reviews, in array data type","Array",{"id":620,"name":621,"field":622,"intro":623,"type":591},7494,"Travel Type","travelTypeText","Identify the type of the user's trip and distinguish the travel purpose",{"id":625,"name":626,"field":627,"intro":628,"type":591},7495,"Room Type","roomTypeName","Record the specific hotel room type that the user actually checked into",{"id":630,"name":631,"field":605,"intro":632,"type":591},7496,"Review Content","The user's core description of the hotel stay experience, including stay feelings and detailed experience",{"id":634,"name":635,"field":600,"intro":636,"type":591},7497,"Review Language","Identify the language type of the review content",{"id":638,"name":639,"field":640,"intro":641,"type":591},7624,"Review Level","commentLevel","The hotel evaluation level judged based on user scores, such as Excellent, Very good, etc.",{"id":643,"name":644,"field":645,"intro":646,"type":591},7625,"OverallRating","ratingAll","The user's overall score for the hotel, a numeric value in string type",{"id":648,"name":649,"field":650,"intro":651,"type":652},7626,"Maximum Rating","ratingMax","The maximum possible score in the hotel's scoring system, in numeric type","int",[654,658,662,666,670],{"id":655,"question":656,"answer":657},5645,"What information does this hotel ratings, reviews and responses dataset contain?","This dataset contains hotel ratings, user reviews, and the responses from the hotels to these reviews, forming a complete dialogue set.",{"id":659,"question":660,"answer":661},5646,"What can the hotel ratings, reviews and responses dataset be used for?","This dataset can be used for customer satisfaction analysis, developing dialogue systems, sentiment analysis, and research in natural language processing.",{"id":663,"question":664,"answer":665},5647,"How can the hotel ratings, reviews, and responses dataset be applied in research?","In research, this dataset can be used for text analysis, mining language patterns, or training natural language processing models to improve hotel services or enhance customer experience.",{"id":667,"question":668,"answer":669},5648,"What should be considered when using the hotel ratings, reviews, and responses dataset?","When using this dataset, user privacy should be considered, ensuring data compliance, and appropriately anonymizing personal information in any public research.",{"id":671,"question":672,"answer":673},5649,"What are the characteristics of the dialogue part in the hotel ratings, reviews, and responses dataset?","This part of the dialogue data includes various types of user evaluations of the hotels and the responses from the hotels, with rich and diverse content touching on all aspects of hotel service.",[675],{"id":676,"relate_table":677,"relate_id":678,"file_size":679,"file_name":680,"path":681,"duration":574,"cate":483,"file_format":682,"audio_rate":8,"audio_channel":522,"audio_bit_depth":522,"quality":522,"annotation":522,"cate_name":683,"download_link":684},14459,"metadata_text",179,11700,"e44b478e47cb76a95c9281e7c6e07992.json","manual_sorting_data\u002F20260205\u002Fe44b478e47cb76a95c9281e7c6e07992.json","json","文本","https:\u002F\u002Fstatic.mobiusi.com\u002Fmanual_sorting_data\u002F20260205\u002Fe44b478e47cb76a95c9281e7c6e07992.json?Expires=1792409194&OSSAccessKeyId=LTAI5tH8MQqhgeiAtrzCHrxM&Signature=ZtGqsCtyzQRshZcc%2B0xmNw9wwXY%3D","[\n  {\n    \"language\": \"EN\",\n    \"content\": \"The hotel is located in the city center, a bustling area, yet very quiet. The room is exquisite and very clean. Upon entering, there is a faint scent of detergent, proving that the sheets and blankets are definitely clean. It feels very cozy.\",\n    \"roomTypeName\": \"Standard Twin Room\",\n    \"travelTypeText\": \"Family and Kids\",\n    \"feedbackList\": [\n      {\n        \"content\": \"Walking together is fate; walking together is happiness. With your support and companionship, we feel both comforted and delighted. We will surely continue to work hard. Your satisfaction is our relentless pursuit.\",\n        \"language\": \"EN\"\n      }\n    ],\n    \"ratingInfo\": {\n      \"commentLevel\": \"Excellent\",\n      \"ratingAll\": \"5.0\",\n      \"ratingMax\": 5\n    }\n  },\n  {\n    \"language\": \"EN\",\n    \"content\": \"Since I brought my child along for studying, I chose a hotel close to the subway to minimize walking. Reviews mentioned it was a bit noisy, and indeed, before getting up in the morning, the rumbling of the subway can be heard. But since I had to get up early anyway, this can be overlooked. After all, you can't have all the benefits of being close to the subway. Transfers are very convenient. The staff are very kind, enthusiastic, and thoughtful. The breakfast had everything it should and was quite good.\",\n    \"roomTypeName\": \"Standard Queen Room\",\n    \"travelTypeText\": \"Business Trip\",\n    \"feedbackList\": [\n      {\n        \"content\": \"Dear guest, hello! Thank you for staying at Shanghai Global Harbor Mercure Hotel and giving us a full five-star rating. We wish you a happy life. The hotel is about a five-minute walk from Jinshajiang Road subway station, within walking distance to Global Harbor Shopping Center, and about a 20-minute drive to Nanjing West Road and the Bund to experience the charm of Shanghai. It is also about a 20-minute drive from Shanghai Hongqiao Airport and Hongqiao Railway Station. Convenient transportation makes it your best choice for travel and shopping.\",\n        \"language\": \"EN\"\n      }\n    ],\n    \"ratingInfo\": {\n      \"commentLevel\": \"Excellent\",\n      \"ratingAll\": \"5.0\",\n      \"ratingMax\": 5\n    }\n  },\n  {\n    \"language\": \"EN\",\n    \"content\": \"The window faces Global Harbor with a great view. Global Harbor has a very European style. At first glance, it looks very nice, but upon closer inspection, you can still see many traces of age. You can go to the rooftop to enjoy the breeze.\",\n    \"roomTypeName\": \"Superior Queen Room\",\n    \"travelTypeText\": \"Solo Travel\",\n    \"feedbackList\": [\n      {\n        \"content\": \"Dear guest, hello! Thank you for staying at Shanghai Global Harbor Mercure Hotel and giving us a full five-star rating. We wish you a happy life. The hotel is about a five-minute walk from Jinshajiang Road subway station, within walking distance to Global Harbor Shopping Center, and about a 20-minute drive to Nanjing West Road and the Bund to experience the charm of Shanghai. It is also about a 20-minute drive from Shanghai Hongqiao Airport and Hongqiao Railway Station. Convenient transportation makes it your best choice for travel and shopping.\",\n        \"language\": \"EN\"\n      }\n    ],\n    \"ratingInfo\": {\n      \"commentLevel\": \"Excellent\",\n      \"ratingAll\": \"5.0\",\n      \"ratingMax\": 5\n    }\n  },\n  {\n    \"language\": \"EN\",\n    \"content\": \"Overall review: very poor, seriously inconsistent with the Ctrip rating.\\n1. The hotel's exterior signage is too small and hard to find, and the lobby is too small.\\n2. The room soundproofing is extremely poor. It is right next to the ring road subway station, and the sound of the tracks is unbearable. The soundproofing facilities are terrible. I stayed three nights and informed the front desk that I needed a quiet room, but they assigned me the room closest to the tracks, which was simply unbelievable. The next day, they moved me to a middle double room, which was slightly better but still not good. I could clearly hear the neighbors moving and talking after midnight. The most ridiculous part was that I couldn't stay in the room during the day because the 15th floor above was undergoing demolition and moving, with nonstop noise. Taking a nap was impossible. I reported this to the front desk multiple times, but they said the 15th floor was not their hotel and they couldn't solve it. This service is just outrageous. I had to take the elevator myself to the 15th floor to negotiate with the workers to get a slight improvement. Also, outside the building, there was a piling machine digging trenches to install drainage pipes, and the noise was unbearable. I am extremely disappointed with this hotel.\\n3. Breakfast was average, no highlights, the taste was so-so, and the variety and area were limited.\\n4. The only highlight was a tall, handsome front desk staff member who was very enthusiastic when helping me with my luggage. Thank you.\\n5. Based on my experience, the high rating of this hotel is quite puzzling. The 15th floor is about to be renovated. Guests who need a quiet environment should take note.\",\n    \"roomTypeName\": \"Standard Queen Room\",\n    \"travelTypeText\": \"Solo Travel\",\n    \"feedbackList\": [\n      {\n        \"content\": \"Dear guest, hello! Thank you for staying at Shanghai Global Harbor Mercure Hotel and for your feedback. We are very sorry that your stay did not provide a good experience. Regarding the renovation on the 15th floor you mentioned, the hotel has already communicated with the person in charge to postpone the construction time to avoid disturbing guests. We also apologize for not providing you with a satisfactory solution immediately upon receiving your feedback. We will train our staff to prevent similar situations in the future. Thank you again for your feedback, which helps us recognize our shortcomings. We will strive to improve quality and service as soon as possible and look forward to welcoming you again! Wishing you a happy life.\",\n        \"language\": \"EN\"\n      }\n    ],\n    \"ratingInfo\": {\n      \"commentLevel\": \"\",\n      \"ratingAll\": \"1.5\",\n      \"ratingMax\": 5\n    }\n  },\n  {\n    \"language\": \"EN\",\n    \"content\": \"Exceeded expectations, the room was tidy and clean, with free late-night snacks and fruit, very thoughtful~\",\n    \"roomTypeName\": \"Standard Twin Room\",\n    \"travelTypeText\": \"Business Trip\",\n    \"feedbackList\": [\n      {\n        \"content\": \"Life is a series of encounters, all great fate. Thank you very much for your support. May Mercure accompany you to share wonderful moments on your future journeys!\",\n        \"language\": \"EN\"\n      }\n    ],\n    \"ratingInfo\": {\n      \"commentLevel\": \"Excellent\",\n      \"ratingAll\": \"5.0\",\n      \"ratingMax\": 5\n    }\n  },\n  {\n    \"language\": \"EN\",\n    \"content\": \"Visiting Shanghai for the patchwork exhibition was a very nice stay. The cleaning staff was very enthusiastic and polite. The front desk lady had a beautiful smile and even gave me breakfast and a gift, plus extended my checkout time~~\",\n    \"roomTypeName\": \"Standard Twin Room\",\n    \"travelTypeText\": \"Friends traveling\",\n    \"feedbackList\": [\n      {\n        \"content\": \"Dear guest, hello! Thank you for staying at Shanghai Global Harbor Mercure Hotel and giving us a full five-star rating. We wish you a happy life. The hotel is about a five-minute walk from Jinshajiang Road subway station, within walking distance to Global Harbor Shopping Center, and about a 20-minute drive to Nanjing West Road and the Bund to experience the charm of Shanghai. It is also about a 20-minute drive from Shanghai Hongqiao Airport and Hongqiao Railway Station. Convenient transportation makes it your best choice for travel and shopping.\",\n        \"language\": \"EN\"\n      }\n    ],\n    \"ratingInfo\": {\n      \"commentLevel\": \"Excellent\",\n      \"ratingAll\": \"5.0\",\n      \"ratingMax\": 5\n    }\n  },\n  {\n    \"language\": \"EN\",\n    \"content\": \"Convenient transportation, close to Jinshajiang Road subway station, right next to Global Harbor. The room supplies were very clean. The water, tea, and coffee packets provided were nice. It seems Mercure is a brand above Jiudian All Seasons.\",\n    \"roomTypeName\": \"Standard Twin Room\",\n    \"travelTypeText\": \"Business Trip\",\n    \"feedbackList\": [\n      {\n        \"content\": \"Dear guest, thank you for choosing us! Every positive review warms Mercure's heart. Thank you for your support and love. Having you accompany us makes us feel very warm! Mercure will continue to work hard to provide you with better service. We look forward to serving you again. Wishing you happiness every day!\",\n        \"language\": \"EN\"\n      }\n    ],\n    \"ratingInfo\": {\n      \"commentLevel\": \"Excellent\",\n      \"ratingAll\": \"5.0\",\n      \"ratingMax\": 5\n    }\n  },\n  {\n    \"language\": \"EN\",\n    \"content\": \"Convenient travel, just a walk to the subway, right opposite Global Harbor. The room is fully equipped, clean, and tidy.\",\n    \"roomTypeName\": \"Guest Suite\",\n    \"travelTypeText\": \"Business Trip\",\n    \"feedbackList\": [\n      {\n        \"content\": \"Dear guest, hello! Thank you for staying at Shanghai Global Harbor Mercure Hotel and giving us a full five-star rating. We wish you a happy life. The hotel is about a five-minute walk from Jinshajiang Road subway station, within walking distance to Global Harbor Shopping Center, and about a 20-minute drive to Nanjing West Road and the Bund to experience the charm of Shanghai. It is also about a 20-minute drive from Shanghai Hongqiao Airport and Hongqiao Railway Station. Convenient transportation makes it your best choice for travel and shopping.\",\n        \"language\": \"EN\"\n      }\n    ],\n    \"ratingInfo\": {\n      \"commentLevel\": \"Excellent\",\n      \"ratingAll\": \"5.0\",\n      \"ratingMax\": 5\n    }\n  },\n  {\n    \"language\": \"EN\",\n    \"content\": \"The room was clean, the front desk service was excellent, and Auntie Sheng from housekeeping was warm and enthusiastic. A very pleasant stay!\",\n    \"roomTypeName\": \"Standard Queen Room\",\n    \"travelTypeText\": \"Solo Travel\",\n    \"feedbackList\": [\n      {\n        \"content\": \"Time flows silently like water. Happiness is a blessing, meeting you is luck. We look forward to your next visit to witness Mercure's growth together.\",\n        \"language\": \"EN\"\n      }\n    ],\n    \"ratingInfo\": {\n      \"commentLevel\": \"Excellent\",\n      \"ratingAll\": \"5.0\",\n      \"ratingMax\": 5\n    }\n  },\n  {\n    \"language\": \"EN\",\n    \"content\": \"Very convenient access, within 300 meters of the hotel are subway lines 3, 4, and 13. The rail transit is convenient. There is also the famous Global Harbor Shopping Center for one-stop shopping, dining, and entertainment. The service attitude is also good.\",\n    \"roomTypeName\": \"Standard Queen Room\",\n    \"travelTypeText\": \"Solo Travel\",\n    \"feedbackList\": [\n      {\n        \"content\": \"Dear guest, hello! Thank you for staying at Shanghai Global Harbor Mercure Hotel and for your feedback. We are glad to receive your recognition, but a little regretful that you did not give us a full five-star rating. The hotel will work hard to identify shortcomings and strive to earn your full five-star recognition soon. We look forward to seeing you again soon. Wishing you a happy life. The hotel is about a five-minute walk from Jinshajiang Road subway station, within walking distance to Global Harbor Shopping Center, about a 20-minute drive to Nanjing West Road and the Bund to experience the charm of Shanghai, and about a 20-minute drive from Shanghai Hongqiao Airport and Hongqiao Railway Station. Convenient transportation makes it your best choice for travel and shopping.\",\n        \"language\": \"EN\"\n      }\n    ],\n    \"ratingInfo\": {\n      \"commentLevel\": \"Very good\",\n      \"ratingAll\": \"4.5\",\n      \"ratingMax\": 5\n    }\n  }\n]","MOBIUSI INC","https:\u002F\u002Fstatic.mobiusi.com\u002Fmobiwusi\u002F20250829\u002F7bf4ac62b4533e2b809998a6f1c5491e.png?Expires=1792463130&OSSAccessKeyId=LTAI5tH8MQqhgeiAtrzCHrxM&Signature=v6Tr8jBrdm4s5wU1SnnyGsYg%2Bhw%3D&x-oss-process=image%2Fresize%2Cm_fill%2Cw_35%2Ch_35",[689,695],{"type":690,"title":691,"count_data":692},"bar","Length distribution",[693],{"name":694,"value":488},"1k",{"type":696,"title":697,"count_data":698},"pie","Language distribution",[699],{"name":700,"value":488},"English"]